Strange Characters in Google Chrome

I was recently having an issue in chrome where many symbol characters were displaying incorrectly…I found the answer via massmediadesign.

An example of the issue

The issue is that you have Helevetica Neue installed as a font in Windows. Becasuse it’s not a standard font on Windows and isn’t “web-safe” various characters may be replaced by strange foreign symbols.

Your options are to either delete Helevetica Neue or use the custom CSS workaround from massmediadesign.


Google allows you to provide your own custom CSS changes that overrides the website CSS. So if you wanted to have a red background on every single website you visited (why not?) then you could do it in the custom CSS. By editing this file, we can force it to replace Helvetica with something more robust, such as Arial.

To find the custom CSS file, go to
C:\Users\YOURUSERNAME\AppData\Local\Google\Chrome\User Data\Default\User StyleSheets\

and open the file “Custom.css” in your favourite text editor.

Then paste in the following 3 lines:

@font-face { font-family: ‘helvetica neue’; src: local(‘Arial’); }
@font-face { font-family: ‘HelveticaNeue-Light’; src: local(‘Arial’); }
@font-face { font-family: ‘Helvetica Neue Light’; src: local(‘Arial’); }
Save the file and then you should immediately see the fix.

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2 thoughts on “Strange Characters in Google Chrome

  1. Chrissy says:

    I just updated my MacBook Pro with Yosemite and Office 365 and am having this problem. How do I fix it on a Mac please?? Your post is the most recent I found on this topic!!

    • Sorry, not sure about a Mac fix but it may be the same issue. Find out how to edit the fonts on your mac and see if you have a version of Helevetica that you self installed.

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